Frequently Asked
Questions
Looking for venue / event information? Go to our Event Information page here.
EVENT OVERVIEW
Can be found here
View the itinerary on the page here!
Drumcode Mallorca takes place on the Spanish island of Mallorca. The weekender will be hosted across multiple venues in Mallorca.
The main events will run on the 8th, 9th & 10th May 2026.
If you book a package through us, check-in on the 8th and check-out on the 11th.
Your VIP Upgrade includes:
- AMOK queue jump access
- AMOK VIP bar
- El Moli queue jump access
- El Moli VIP platform
- El Moli VIP toilets
- El Moli VIP bar
- El Moli VIP stage access
At evening events bags must not be larger than W21cm x H30cm x D8cm (A4 Size)
Full details on event rules, bag policy, and banned items will be released nearer the time.
Everyone in the group needs to be 18+ on the first day of the event.
No under 18s will be allowed entry or will receive a refund if they have booked a ticket.
No, food or drink will not be allowed into the events. There will be food available at some venues and a wide range of drinks available to purchase inside all of the venues.
Food and drink at the events are not included.
We reserve the right to confiscate any items you are selling without our approval.
Professional cameras (with interchangeable lenses) without an approved photo pass are not permitted.
Please see T&C's for more info.
You may be searched at the entrance to all events. Any items which may reasonably be considered for use in an illegal or offensive manner, or which may cause danger or disruption to any person at the event, will be confiscated.
Any illicit drugs (including legal highs), illegal substances or weapons found, will be confiscated. You may be ejected from the event and it may lead to an arrest. The dealing in or use of illegal drugs is not condoned by Drumcode
Persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities within the venues may be searched at any time.
Please allow plenty of time to get into the event, for event entry procedures, wristband/ticket checks, and searches.
Weekender Tickets and Packages give you access to all the main events, but not to any extras including boat parties or after parties which are sold at an additional cost and may be available closer to the event.
LOCATION & LOCAL INFO
May in Mallorca is usually warm, sunny, and comfortable, with daytime temperatures sitting around the mid-20s°C and cooler evenings around 12–15°C.
Rain is uncommon, so it’s generally a reliable month for outdoor plans, though a light jacket is still useful at night.
Overall, it’s a pleasant pre-summer climate - ideal for events, exploring, or beach time without the peak-season heat.
The official currency in Mallorca is the Euro. You can obtain Euros easily at the bank, post office, airport, or any official bureau de change. However please bare in mind that many places are now cashless so be sure to bring a card that works overseas.
The official Language in Mallorca is Spanish, but many locals have a great level of English.
Mallorca (and the wider Balearic Islands) is in the Central European Time (CET) zone, which is UTC+1 during standard time.
During daylight saving time (late March to late October) it shifts to Central European Summer Time (CEST), or UTC+2.
You must be 18 to drink alcohol in Mallorca.
TRAVEL
Flights are not part of the packages, you will need to book your own flights to Mallorca.
You should fly into Palma de Mallorca Airport (PMI)
Airport transfers aren't included but there are transport options available at the airport to suit everyone
PACKAGES
Each package includes festival entry and 3 nights of accommodation for your group from 8th May, with checkout on the 11th May. The event itself is on 8, 9, 10th May.
We arrive in Mallorca with an incredible lineup of our favourite artists for 3 days of music featuring boat parties, open-air venues, nightclub takeovers & much more.
3 nights accommodation is included in our packages (8th, 9th, 10th May, checking out on the 11th May).
A festival ticket is also included, giving you access to all main events.
Some limited capacity events such as boat parties are sold in addition to your package, which will be released at a later date.
Flights, Transfers, our event Shuttles and local transport are not included.
Additional nights are available at an extra charge per night.
A Tourist Tax (approx. €3.30 per person, per night) is payable on arrival at the hotel reception.
We’ve got you covered with our packages. Choose from essential, comfort, and elevate tiers based on your preferred hotel star rating.
- Essential is a minimum 2-star hotel - For those who appreciate simplicity and want to keep it cheap.
- Comfort is a minimum 3-star - For those looking for a little bit more comfort during their stay.
- Elevate is a minimum 4-star - For those looking to elevate their stay.
Should you wish to add nights on to your booking after you have initially booked you can do so by reaching out to hello@drumcodemallorca.com
A maximum of 7 nights can be booked.
Your hotel will be allocated at least 8 weeks before the event. All hotels are selected for convenience and proximity to our key event locations, in areas including Magaluf, Palmanova, Portals Nous, and Palma.
ACCOMMODATION
Some hoteliers may request a pre-authorisation of your credit card or a refundable deposit payment upon checking in. Please ensure you familiarise yourself with the ‘house rules’ to avoid any fines or penalties.
We are unable to modify accommodation bookings once you have checked-in.
If you have a problem with your room once in resort, please visit the hotel front desk to assist you.
A Tourist Tax (approx. €3.30 per person, per night) is payable on arrival at the hotel reception.
The standard check-in time is from 3pm, and the standard check-out time is 11am.
You can also speak with the hotel front desk regarding the check-out time, once in resort.
Should you wish to add nights on to your booking after you have initially booked you can do so by reaching out to hello@drumcodemallorca.com
A maximum of 7 nights can be booked.
Your hotel will be allocated at least 8 weeks before the event. All hotels are selected for convenience and proximity to our key event locations, in areas including Magaluf, Palmanova, Portals Nous, and Palma.
TICKETS, WRISTBANDS & ID
You will receive an electronic ticket nearer the time of departure, usually around 7 days before the event.
The ticket will also be available to download in the lead booker's account by logging into, https://www.drumcodemallorca.com/log-in. You can print it or bring it on your smartphone.
*Please ensure ALL GUEST DETAILS are filled on the tickets to be able to receive/download these.
The ticket will also be available to download in 'Your Account'. You can print it or bring it on your smartphone.
You may not sell your package booking for profit or commercial gain. If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else. You can do this by emailing us at hello@drumcodemallorca.com. Please visit the booking terms & conditions for the requirements this is subject to and to view any administrative costs associated with this change.
Tickets and packages on third party websites are not valid or genuine. To ensure you are buying a genuine package please follow the links on this website.
More information on wristband exchange will be provided in the lead up to the event.
Wristbands will only be issued once. Broken or lost wristbands cannot be replaced so please look after them. A valid wristband, on your wrist, is required for entry to any event.
Please bring your e-ticket, and valid government issued photo identification. You may be refused entry if you fail to produce the relevant documents for entry.
You must be 18 years or older and the name on your ID must match the name on your ticket
Photographic, government issued, forms of identification such as a passport or driving licence are acceptable.
You will receive an electronic ticket nearer the time of departure, usually around 7 days before the event.
The ticket will also be available to download in the lead booker's account by logging into, https://www.drumcodemallorca.com/log-in. You can print it or bring it on your smartphone.
*Please ensure ALL GUEST DETAILS are filled on the tickets to be able to receive and download tickets.
Entradas exclusivas para residentes en Mallorca. Será necesario presentar un documento que acredite la residencia para poder acceder al evento. Haz click AQUÍ para más información sobre entradas para residentes.
BOOKING PROCESS & PAYMENTS
Yes! Festival Only tickets will be available for purchase soon.
Payment plan options will be available allowing you to split the cost equally over 6 months - with the first payment made at the time of booking. Ticket only bookings will have an additional 12% fee added at check-out.
You can book up to 6 tickets per account.
You must be at least 18 years of age to book and travel on one of our experiences.
In order to book this experience, you will need to create an account during the booking process.
The lead booker is the person who makes the booking and is the first named passenger on the booking.
Only one person can be the lead booker, they will sign up for the experience on behalf of the whole group.
The lead booker is responsible for the booking, therefore all changes to the booking will have to be confirmed by the lead booker.
Yes, there is a 10-minute timer to complete your booking. Once you select your package, you’ll have 10 minutes to finish checkout. If the timer runs out, your cart will reset and you’ll need to start the booking again.
To ensure you get the package you want, make sure you complete the booking as soon as you can as there is high demand!
You can book for up to 4 people.
We will need to know the names of everyone in your group at the time of booking. You will be asked to enter these when you make your booking online.
*All guest details need to be added in before the event to be issued E-tickets.
Packages are available for 1-4 people. For the best deals, book 2, 3, or 4 person packages and share a room with your friends. Larger groups (above 4 people) will need to book separately.
All packages are designed to be enjoyed by groups. Although there are no specific promotions or discounts offered for large groups, you can take advantage of the best deals by making sure that the total number of travellers matches the full occupancy of the rooms you are choosing.
Deposit Plan: Secure your spot with a deposit starting from 50% of the total amount. The remaining balance is due 60 days before travel.
Split Monthly Payment Plan: Pay €99 per person upfront, with the balance split into monthly payments. The payment schedule will be agreed upon at the time of booking.
Pay In Full: Pay the full amount at the time of booking.
No, the payment plan is fixed and the schedule must be agreed by you at the time of booking in order to proceed with the booking.
Group pay is available which will allow guests to make payments. This means that on bookings made with an initial deposit or manual payment plan, invited guests will be able to make payments. The lead booker of the booking is still responsible for paying off the balance.
If you have booked a payment plan and we have your card saved, you can update your payment details by logging into your account https://www.drumcodemallorca.com/log-in.
It is your responsibility to ensure that the payment card details remain valid and up to date. If you need to change your payment card details you must do this before payment of the next instalment becomes due.
If a Payment Plan has been set up, we will automatically take payment of the instalment on each payment date within the Payment Plan. It is your responsibility to ensure payments do not fail.
If we are unable to charge your card, due to your card being expired, insufficient funds or it has been declined by the bank, don’t panic! We’ll attempt to take the payment again in seven days, giving you time to fix the issue or update your payment method. Please be aware, if the same payment fails 3 times, then your booking is at risk of being cancelled.
Balance payments must be made as per the terms on your payment plan or deposit plan, or paid in full at the time of booking (whichever is applicable). Failure to make your payments on time may put your booking at risk of being cancelled.
Yes, there is a 12% booking fee on the Weekend Tickets and 8% on packages.
Check with your bank in the first instance, as they will be able to advise of the reason why your transaction has declined.
The issue may be because of the rollout of 3D Secure across all financial institutions, which is causing some technical difficulties for customers shopping online. To alleviate this, always ensure that your bank has your most up to date contact details, so you can verify the transaction.
If you are still experiencing difficulties with payment please contact: hello@drumcodemallorca.com
Once you've created your account you can log back into https://www.drumcodemallorca.com/log-in to view what you've purchased, make a payment, and download your tickets, when they are available.
Please follow the 'Forgot Password' link on the log-in page here: https://www.drumcodemallorca.com/log-in.
If you believe that any details on your booking confirmation (or any other document) are wrong you must advise us immediately.
Please contact us on hello@drumcodemallorca.com
Changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies within ten days of us sending the document to you.
Please check your junk / spam folder. If you still haven't received this please contact the team by emailing hello@drumcodemallorca.com
SPECIAL ASSISTANCE & ACCESSIBILITY
Whilst we are not a specialist disabled experience company, we are committed to making our experiences widely accessible, regardless of ability or disability.
We firstly ask you to carefully consider whether you are physically and mentally able to travel and enjoy the experience. Please then provide us with full details of your requirements before you make your booking. We can then advise you as to the suitability of your chosen travel arrangements.
Where we can, we will make reasonable adjustments to the operation of our experiences to facilitate the requirements of disabled travellers, such as booking ground floor accommodation or adapted rooms if available.
Please speak to our team by emailing hello@drumcodemallorca.com
AMENDMENTS & CANCELLATIONS
We will do all in our power to ensure the experience goes ahead as planned. In the unfortunate event that we have to make any alterations to the experience, we will adhere to the Package Travel Regulations regarding cancellations, and changes. Please read the booking terms & conditions for full details.
You will be able to book some additional nights at the time of booking the package. You can book a maximum of 7 nights.
You will also be able to get back in touch later to add additional nights, subject to hotel availability. You can do this by contacting us directly via email.
We will do our best to help if you want to make a change, but we can't guarantee we will be able to meet your request. For this reason, please check you are happy with the details of your booking before placing the order. If you have confirmed your booking on a payment plan, then the payment plan will need to be paid off in order for us to make any changes to your booking. We may still have other options that can help. If you wish to change any part of your booking after you have received your booking confirmation, the lead passenger must inform us via an email to hello@drumcodemallorca.com
Please check the booking terms & conditions to view any admin costs associated with this change.
You may replace a traveller who can no longer attend. You can do this by emailing us at hello@drumcodemallorca.com. Please visit the booking terms & conditions for the requirements this is subject to, and to view any admin costs associated with this change.
If you or any other member of your party decides to cancel your confirmed booking the lead passenger must notify us by emailing hello@drumcodemallorca.com. Please visit the booking terms & conditions to view the full requirements associated with cancellations and any associated cancellation costs.
TRAVEL INSURANCE, VISAS & SPAIN ENTRY REQUIREMENTS
Yes, all passengers must take out suitable insurance to cover their booking. We can't accept responsibility for any loss or damage that you or anyone travelling on your booking suffers if the individual isn't adequately insured. With all insurance policies, terms and conditions apply, so make sure you've got the right policy for you.
It's important that you check the most accurate and up-to-date entry requirement information for travel to Mallorca. It is your responsibility to ensure you meet all entry, passport, visa, health, and immigration requirements for your specific itinerary. We can only provide general guidance.
You must confirm the requirements relevant to your nationality and personal circumstances directly with the appropriate embassies, consulates, and—where necessary—your healthcare provider. Entry rules can change, so please check the latest information well in advance of departure.
Travellers should refer to their own government’s official travel advice. For example:
UK passport holders: Entry requirements – Spain travel advice – GOV.UK
US passport holders: Spain country information – travel.state.gov
German passport holders: Reise- und Sicherheitshinweise – Auswärtiges Amt (Germany)
Canadian passport holders: Travel advice and advisories – Government of Canada
Australian passport holders: Smartraveller – Department of Foreign Affairs and Trade (Australia)
Please consult the official source for your country to confirm the most up-to-date entry requirements.
Yes — you must ensure your passport is valid for travel and meets the entry requirements for Spain. If your passport is due to expire soon or does not have sufficient validity, please renew it before travelling.
It is your responsibility to check and fulfil all entry, passport, visa, health, and immigration requirements for your specific trip. We can only provide general guidance. You must verify the requirements that apply to your nationality and personal circumstances with the relevant embassies, consulates, and your healthcare provider if health documentation or vaccinations are needed.
Entry rules can change at any time, so please check the most up-to-date information well in advance of departure.
Travellers should consult the official guidance for their country of residence. For example:
UK passport holders: Entry requirements – Spain travel advice – GOV.UK
US passport holders: Spain country information – travel.state.gov
German passport holders: Reise- und Sicherheitshinweise – Auswärtiges Amt (Germany)
Canadian passport holders: Travel advice and advisories – Government of Canada
Australian passport holders: Smartraveller – Department of Foreign Affairs and Trade (Australia)
Please check the official source for your nationality to ensure your passport and entry documents meet the latest requirements.
It is your responsibility to ensure you meet all entry, passport, visa, health, and immigration requirements for travel to Mallorca, Spain. We can only provide general guidance, as requirements vary depending on your nationality and individual circumstances.
You must check the most accurate and up-to-date information directly with the relevant government authorities, embassies, or consulates, as well as your healthcare provider if health documentation or vaccinations are required. Entry rules can change at any time, so please review the latest information well in advance of your departure.
Travellers should consult the official travel advice issued by their own country. For example:
UK passport holders: Entry requirements – Spain travel advice – GOV.UK
US passport holders: Spain country information – travel.state.gov
German passport holders: Reise- und Sicherheitshinweise – Auswärtiges Amt (Germany)
Canadian passport holders: Travel advice and advisories – Government of Canada
Australian passport holders: Smartraveller – Department of Foreign Affairs and Trade (Australia)
Please refer to the official website for your nationality or country of residence for the most reliable, up-to-date entry information.
HEALTH & SAFETY
All accidents, illness, and injuries must be immediately reported to the hotel front desk or event staff (depending on location). You must also notify us within 12 weeks of the end of your stay, by emailing hello@drumcodemallorca.com. Please make sure to provide your booking reference, full details of the incident, and all other relevant information such as medical reports.
During the events there will be security, and staff on duty. At the hotel there will be hotel staff on duty. For any emergencies, locate a member of staff, who will be able to assist or locate the correct assistance. If a serious or life-threatening crime is being committed, please contact a member of staff or police officer immediately. If, in the unlikely event you cannot find someone, please call 112 (the Spanish Emergency Number).
CONTACT US
We make every effort to ensure that your Package experience arrangements run smoothly, so it is important to us that we are given the opportunity to resolve any issues that you may encounter during your experience. This means addressing any issues immediately and carefully so they do not affect the rest of your trip.
If you do have a problem during your experience, please immediately inform the hotel front desk or event staff (depending on location) who will endeavour to put things right. If your complaint is not resolved locally, please contact us using the emergency contact numbers provided within your travel documents, so that the problem can be resolved quickly. If the problem cannot be resolved and you wish to complain further, you must email your complaint to us at hello@drumcodemallorca.com within 28 days of the end of your stay. Please make sure to provide your booking reference and all other relevant information. Please visit the booking terms and conditions for full details.
Please contact us at hello@drumcodemallorca.com and our Customer Relations team will be happy to help.